1. Agreement

These Terms of Service (“Terms”) govern your access to and use of ContainerHub (“Service”), a software product of DEEVLY LABS LTD (Companies House company number 16506991), trading as Deevly Labs (“Deevly Labs”, “we”, “us”, or “our”). The company website is deevlylabs.com; the product is offered at containerhub.ai. By creating an account or using the Service, you agree to be bound by these Terms.

If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity. In that case, “you” refers to that entity.

2. The Service

ContainerHub is a B2B SaaS platform for container depot management, providing tools for Gate In/Out tracking, inspections, damage recording (MNR), repair management, client portals, reporting, and AI-assisted logistics insights.

We may modify, suspend, or discontinue any part of the Service with reasonable notice (except in emergencies or as required by law).

Container Exchange marketplace

The Service may include Container Exchange, a B2B discovery and contact feature for container listings. DEEVLY LABS LTD is not a party to any transaction between buyers and sellers, does not process payments for those transactions, and does not act as a financial intermediary.

Listings are provided for information and introduction only. The parties are solely responsible for verifying the actual condition, title, availability, and suitability of any container. ContainerHub does not warrant, guarantee, or certify the condition of any listed container.

Sellers may be subject to manual approval before listings become publicly visible. We may revoke publishing access to Container Exchange at any time, without prior notice, in addition to any suspension rights elsewhere in these Terms.

3. Account Registration

You must provide accurate and complete registration information.
You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account.
You must notify us immediately of any unauthorised use of your account.
You must be at least 18 years old and authorised to enter into legally binding contracts to use the Service.

4. Subscriptions and Payment

Paid plans (Starter, Growth, and Enterprise where applicable) are billed in advance on a monthly or annual basis as selected at checkout. Prices are shown in United States dollars (USD) unless stated otherwise. The Free plan does not require a payment method.

New paid subscriptions include a 14-day free trial. Starting a paid trial requires a valid payment method. You will not be charged until the trial ends, unless you cancel earlier. After the trial, the subscription renews automatically at the then-current plan price for the selected billing interval.

All fees are exclusive of applicable taxes unless stated otherwise.
Payments are processed by Stripe. We do not store full card numbers on our servers.
Subscriptions renew automatically unless cancelled before the renewal date (see Section 4A).
We reserve the right to change pricing with at least 30 days’ notice. Continued use after the notice period constitutes acceptance of the new pricing.
Late or failed payments may result in suspension of access until payment is received.

4A. Cancellation, Refunds and Chargebacks

Cancellation

You may cancel a paid subscription at any time from Dashboard → Settings → Billing using the Stripe Customer Portal (or by emailing info@containerhub.ai). Cancellation takes effect at the end of the current billing period (or immediately for an unused trial). You retain access to paid features until that date; afterward the account reverts to the Free plan limits unless you resubscribe.

Refunds

During the free trial: cancel before the trial ends and you will not be charged. No refund is needed because no charge has been made.
After the first paid charge: if you cancel within 14 days of the first charge for that subscription and have not made material use of paid features beyond ordinary evaluation, email info@containerhub.ai with your company name and billing email. We aim to respond within 5 business days and, where approved, issue a full refund of that charge to the original payment method (typically 5–10 business days depending on your bank).
Subsequent billing periods: fees for completed or in-progress paid periods are non-refundable except where required by applicable law (including any non-waivable consumer rights that may apply).
Partial-period refunds are not provided when you cancel mid-cycle, except where required by law.

To request a refund, contact info@containerhub.ai. Do not open a card chargeback before contacting us; chargebacks may delay resolution and can result in account suspension while the dispute is investigated.

5. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or in violation of applicable regulations.
Attempt to gain unauthorised access to any part of the Service or its underlying systems.
Reverse engineer, decompile, or otherwise attempt to extract the source code of the platform.
Upload, transmit, or distribute any malicious code, viruses, or harmful content.
Use the Service to infringe any third-party intellectual property, privacy, or other rights.
Resell, sublicense, or otherwise transfer access to the Service to third parties without our written consent.
Use automated tools (bots, scrapers) to access the Service at a rate that disrupts its normal operation.

6. Your Data

You retain ownership of all data you upload to the Service (“Customer Data”). By uploading Customer Data you grant us a limited licence to store, process, and display it solely to provide the Service.

You are responsible for the accuracy and legality of your Customer Data. We are not responsible for any loss, corruption, or unauthorised access to Customer Data caused by your actions or those of your users.

Upon account termination you may export your data for 30 days. After that period we may permanently delete it.

6E. Data Availability and Backups

We implement industry-standard measures to protect the availability and integrity of Customer Data, including:

(a) automated backups of Customer Data on a daily basis, retained for a minimum of 30 days;
(b) reasonable technical and organisational security measures to protect Customer Data against unauthorised access, loss, or destruction;
(c) use of reputable cloud infrastructure providers with their own redundancy and disaster recovery capabilities.

However, we do not guarantee uninterrupted access to the Service or that Customer Data will never be lost or corrupted. You are responsible for maintaining your own copies of any data you consider critical.

In the event of a confirmed data loss incident affecting your Customer Data, we will notify you without undue delay and take reasonable steps to restore data from the most recent available backup.

7. Intellectual Property

The Service, including its design, code, trademarks, and content (excluding Customer Data), is the exclusive property of DEEVLY LABS LTD and its licensors. Nothing in these Terms grants you any right to use our trademarks, logos, or brand features.

8. AI Features

ContainerHub includes AI-powered features (e.g., logistics assistant, market insights). These features are provided for informational purposes only. Outputs may not always be accurate or complete. You are responsible for independently verifying any AI-generated information before acting on it. We accept no liability for decisions made based on AI outputs.

8B. Use of Data to Improve the Service

We may use Customer Data, in aggregated and anonymised form, to train, fine-tune, and improve AI and machine learning models that power features within the Service — including but not limited to container damage detection, repair cost estimation, yard optimisation, and operational pattern analysis.

Such use is solely directed at improving the Service for all customers. We will not:

(a) share your Customer Data, in identifiable form, with any third party that competes with your business or could use it to your commercial detriment;
(b) sell your Customer Data to any third party;
(c) use your Customer Data to derive insights about your specific commercial relationships, client portfolio, or pricing arrangements for any purpose other than providing the Service to you.

Anonymised operational data (e.g. damage types, repair costs, container movement patterns) may be retained and used indefinitely to improve the Service, even after account termination.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DEEVLY LABS LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ANY EVENT, OUR AGGREGATE LIABILITY TO YOU SHALL NOT EXCEED THE FEES PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless DEEVLY LABS LTD and its directors, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising out of your use of the Service, your Customer Data, or your breach of these Terms.

12. Termination

Either party may terminate the agreement at any time. We may suspend or terminate your access immediately if you breach these Terms or if required by law.

On termination, all licences granted to you cease. Sections 6, 7, 8, 9, 10, 11, and 13 survive termination.

13. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We may update these Terms at any time. We will notify you of material changes by email or via a notice in the platform at least 14 days before they take effect. Continued use of the Service after that date constitutes your acceptance of the updated Terms.

15. Contact

DEEVLY LABS LTD (Deevly Labs)
Product: ContainerHub
Company number: 16506991
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
Company website: deevlylabs.com
Product support: info@containerhub.ai

16. Service Availability

We target a monthly uptime of 99.5% for the Service, excluding scheduled maintenance and circumstances beyond our reasonable control (force majeure, third-party infrastructure failures).

Scheduled maintenance will be communicated with at least 24 hours’ notice where possible, and performed during low-traffic hours.

We do not offer financial credits for downtime at this time. This commitment is a best-effort target, not a contractual guarantee.

17. Reference and Publicity

By using the Service, you grant us the right to identify you as a customer in our marketing materials, website, and investor communications, using only your company name and logo.

We will not disclose details of your use of the Service, pricing, or any Customer Data in such communications.

You may opt out of this at any time by written notice to info@containerhub.ai.

18. Fair Use on Free Plans

Accounts on the Free plan are subject to usage limits as published on our pricing page. We reserve the right to suspend or throttle accounts that exceed these limits or use the Service in a way that disproportionately impacts infrastructure or other customers.

19. Referral Program

The Service may include a referral program (“Referral Program”) allowing users or third parties to refer prospective customers (“Referrals”) in exchange for a monetary reward or account credit.

Participation in the Referral Program, and the Referral Program itself, is offered entirely at our sole discretion. We reserve the right, at any time and without prior notice, to:

(a) accept, reject, or disqualify any Referral for any reason, including suspected duplicate, fraudulent, or ineligible submissions;
(b) determine, in our sole discretion, whether a Referral has resulted in a paying customer and whether any reward is due;
(c) determine the amount, form (cash or account credit), and timing of any reward;
(d) modify, suspend, or terminate the Referral Program, in whole or in part, at any time — including with respect to Referrals already submitted or accepted — without any obligation to pay rewards not yet released.

No reward is earned, owed, or guaranteed until it has been explicitly approved and marked as released by us. Submitting a Referral does not create any contractual right to compensation. We accept no liability of any kind arising from participation in, or the discontinuation of, the Referral Program.